New Faculty Fall 2026

EMAIL: techsupport@pomfret.org - this automatically creates a support ticket in Freshdesk for us to respond and track your issue/request to completion

IN PERSON: Back-left corner of the library (regular hours are 8:30 AM to 4:30 PM Monday through Friday)

GOOGLE CHAT: Best for quick questions or things that require a rapid response (ie. my projector isn't working and I'm about to start class) - can only send to individual members of the tech office - it will not go through to 'techsupport' in a timely manner

PHONE: 860-963-5234 will ring our Zoom call queue

WEBSITE: tech.pomfret.org

SOME OTHER IMPORTANT NUMBERS:

• SOC (School Officer in Charge): 860-450-6691

• Campus Security (overnight 7pm-7am): 860-234-6782

• Facilities On-Call (maintenance emergencies - after 3pm): 860-234-6774

• Health Center On-Call (to reach nurse during emergencies overnight): 860-753-1200

• Health Center Main Line: 860-963-6182

• Front Desk: 860-963-6100 (Zoom Automated Attendant where you can access a dial by name directory)

CHOME: Google Chrome is the browser we strongly recommend for Pomfret work

• Login to the browser with your Pomfret Google credentials

• This allows us to distribute extentions and helps with security

GMAIL: mail.google.com or mobile app

• 2 step verification

CALENDARS: calendar.google.com or mobile app

• Pomfret Daily Schedule

• Pomfret Faculty/Staff

• Dorm Duty

• Resource Booking

• Sundial/Canvas webcal feed

DRIVE & SHARED DRIVES: drive.google.com or mobile app

CHAT: chat.google.com or mobile app

TASKS: located within the right sidebar of Gmail

KEEP: keep.google.com or mobile app

SITES: sites.google.com

DRIVE FOR DESKTOP: google.com/drive/download (gives a visual representation of your drive storage in Finder on your Mac) 

WEBSITE: app.orah.com

After you accept the email invitation you will login with your Pomfret Google credentials 

iOS & Android Apps (make sure to download the staff app, not the student app)

Pomfret uses Orah mainly for nightly dorm check-in and for student leave requests (off campus)

Your dorm team will go into more detail with you about how Orah is used.

WEBSITE: my.pomfret.org or pomfretschool.myschoolapp.com (they go to the same site)

Your username is your entire email address

You should be redirected to sign in with Google

WEBSITE: pomfret.instructure.com

Single-sign-on with your Pomfret Google account

You can also access Canvas by clicking the "waffle" in Google

Canvas is the Learning Management System (LMS) used by Pomfret School. All classes/courses are 'built' here.

Used for maintenance requests on campus. 

In Chrome, navigate to the tile/waffle and scroll down until you see Asset Essentials  - click on the icon to open the program

Dorm common rooms are equipped with TVs and AppleTVs (except Kniffin - which is piloting a no-AppleTV-smart TV setup)

Pomfret School pays for YouTube TV in all common rooms and many shared spaces like Soft Auditorium, the Lodge, etc. This is cost-effective because multiple locations can use the same account with a few streaming at the same time. We manage YouTube TV logins so if you ever notice a TV that is signed out, please let us know and we will log in again. 

Students are welcome to sign-in with their own personal accounts for other TV services like Netflix, Prive Video, HBO, hulu, etc. AppleTVs should not require any passwords if students are downloading free apps like those. Students should sign-out of their accounts unless they agree to share it with others on the hall. 

Most classroom teachers have Basic accounts for Zoom Meetings (40 minute time limit). If you need to go longer you can use Google Meet instead.

Even if you do not have a physical office space on campus with a desk phone, you still have a Pomfret phone number through Zoom.

You can use this number to receive calls, voicemails (transcribed and sent to your email), and make outgoing phone calls for school-related business.

We highly recommend you download the Zoom app for Mac, and iOS/Android

Employees have access to the Adobe Creative Cloud Suite

Check this support solution on specifics for setting you your Adobe access

Once you have installed the Creative Cloud for Desktop application, you can download any individual apps that you want to use.

Ongoing Training & Testing: Employees complete brief cybersecurity training modules approximately every three weeks and participate in periodic, simulated phishing tests to help recognize emerging threats.

Immediate Feedback: If you click on a simulated phishing email, you will receive immediate guidance highlighting the specific red flags you can look for in the future.

Reporting Suspicious Emails: If you suspect an email is malicious, click the orange phishing hook icon in your email toolbar (not available on mobile devices). Reporting the message automatically alerts the security team, so no further action is required.

Verifying Email Headers (Gmail): If you are unsure about an email's authenticity, click the three dots (⋮) in the top-right corner of the message and select Show original. Check that the SPF, DKIM, and DMARC lines all display PASS.

Students need permission from their advisor to connect gaming systems to Pomfret School internet

Neither Freshman nor Sophomore students are allowed to have gaming devices in their rooms

For students that request permission, you should send your written permission to techsupport@pomfret.org and we can arrange a time to help them. No action is needed from you after you send your permission to us.

For devices like Alexas, Google Home, etc, students do not require permission but must still reach out to us to schedule a registration appointment. Our enterprise wifi will not easily allow many of these devices to connect without some help from us.

See this page for a summary of our campus printing system